Welcome to Rai Phalail. These Terms of Service govern your access to and use of our website, raiphalail.com, and any purchases made through our online store. By visiting our website or purchasing from us, you agree to be bound by these Terms.

1. Company Information

This website is operated by Rai Phalail. Throughout the site, the terms “we,” “us,” and “our” refer to Rai Phalail.

For questions, you may contact us at:

Email: sales@raiphalail.com
Phone: +1 (954) 990-6367
Address: 3956 Pembroke Rd, Pembroke Park, FL 33021, United States

2. Use of Our Website

By using our website, you agree that you are at least the age of majority in your state or country of residence, or that you are using the website with the permission of a parent or legal guardian.

You agree not to use our products or website for any unlawful purpose, including violating any local, state, national, or international laws or regulations.

3. Product Information

We make every effort to display our products, descriptions, images, pricing, and availability as accurately as possible. However, we do not guarantee that all product descriptions, images, colors, prices, or other content on the website will always be accurate, complete, current, or error-free.

Fragrance preferences are personal, and scent performance may vary depending on skin type, environment, application, and individual body chemistry.

4. Pricing and Availability

All prices are listed in USD unless otherwise stated. Prices, discounts, promotions, and product availability may change at any time without notice.

We reserve the right to modify or discontinue any product at any time.

5. Orders and Payment

When you place an order through our website, you agree to provide current, complete, and accurate purchase and account information.

We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, unauthorized activity, pricing errors, product availability issues, or violations of these Terms.

Payment must be received and approved before an order is processed or shipped.

6. Shipping and Delivery

Shipping times are estimates only and may vary due to carrier delays, weather, customs, holidays, or other circumstances outside our control.

Once an order has been handed over to the shipping carrier, Rai Phalail is not responsible for delays caused by the carrier. However, we will do our best to assist customers with shipping-related concerns.

Customers are responsible for providing a correct and complete shipping address. We are not responsible for lost or delayed orders caused by incorrect address information provided at checkout.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to our store’s return policy. Products must meet the conditions stated in that policy to be eligible for return or refund.

For hygiene and safety reasons, opened, used, or damaged fragrance products may not be eligible for return unless the item arrived defective or damaged.

To request assistance with an order, please contact us at sales@raiphalail.com.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number, photos of the product, and photos of the packaging.

We will review the issue and provide a solution based on the circumstances, which may include replacement, refund, or store credit.

9. Intellectual Property

All content on this website, including logos, product names, images, graphics, text, designs, videos, and other materials, is owned by or licensed to Rai Phalail and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or use our content without prior written permission.

10. User Content and Reviews

If you submit reviews, comments, photos, feedback, or other content to us, you grant Rai Phalail the right to use, reproduce, publish, display, and share that content for marketing, promotional, and business purposes.

You agree not to submit content that is unlawful, offensive, false, misleading, defamatory, or infringes on the rights of others.

11. Third-Party Links and Services

Our website may contain links to third-party websites, apps, or services. We are not responsible for the content, policies, practices, or actions of third-party websites or services.

Your use of third-party services is at your own risk and may be governed by their own terms and policies.

12. Limitation of Liability

To the fullest extent permitted by law, Rai Phalail shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

This includes, but is not limited to, loss of data, loss of revenue, allergic reactions, misuse of products, shipping delays, or website errors.

Please review fragrance ingredients carefully and discontinue use if irritation occurs.

13. Allergies and Product Use

Our fragrance products are intended for external use only. Avoid contact with eyes, broken skin, or sensitive areas. Keep products away from children, heat, and open flames.

If you have allergies, sensitivities, or medical concerns, review product details before use and consult a healthcare professional if needed.

14. Prohibited Uses

You may not use our website or products:

To violate any law or regulation;
To infringe upon intellectual property rights;
To submit false or misleading information;
To upload viruses, malware, or harmful code;
To interfere with website security or functionality;
To engage in fraudulent or abusive activity;
To collect personal information of others without consent.

We reserve the right to terminate access to our website for violating these Terms.

15. Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your account login details.

You agree to notify us immediately if you suspect unauthorized access to your account.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

17. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Any updates will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

19. Contact Information

For questions about these Terms of Service, please contact us at:

Rai Phalail
3956 Pembroke Rd
Pembroke Park, FL 33021
United States

Email: sales@raiphalail.com
Phone: +1 (954) 990-6367