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At Rai Phalail, we want you to shop with confidence. If you are not satisfied with your purchase, we offer a hassle-free return process on eligible products.
Hassle-Free Returns on All Eligible Products
We offer a standard 60-day return window from the date your order is delivered.
To be eligible for a return, the item must be in the same condition that you received it. The product must be unused, undamaged, and returned in its original packaging.
A 20% restocking fee applies to all approved returns. This amount will be deducted from the total refund amount of the original sale.
Free Returns Nationwide
We offer free returns nationwide through UPS for approved returns.
To receive a return label, you must first contact us for return approval.
Return Approval Required
To complete your return, we require a receipt or proof of purchase along with a Return Approval Code (RAC).
Please contact us before sending your item back. Returns sent without a Return Approval Code may not be accepted.
To request a Return Approval Code and return label, please contact us at:
Email: sales@raiphalail.com
Phone: +1 (954) 990-6367
Return Shipping Address
Once your return has been approved, please mail your product to:
Rai Phalail
Return Department
3956 Pembroke Road
Pembroke Park, FL 33021
United States
Please include the following information with your return:
Full name
Street address
City
State
Zip code
Country
Phone number
Email address
Receipt or order number
Return Approval Code (RAC)
Reason for return
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method, minus the applicable 20% restocking fee.
Please allow time for your bank or credit card company to process and post the refund.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often processing time before a refund appears in your account.
If you have completed these steps and still have not received your refund, please contact us at:
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item for the same product, please contact us first at:
We will provide you with a Return Approval Code before you send the item back.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us as soon as possible with your order number and photos of the product and packaging.
We will review the issue and provide the next steps for replacement, exchange, or refund where applicable.
Important Notes
Returns must be approved before being shipped back.
Items must be returned in original packaging.
A receipt or proof of purchase is required.
A Return Approval Code is required.
A 20% restocking fee applies to approved returns.
Opened, used, altered, or damaged products may not be eligible for return unless they arrived defective or damaged.